Account Problem Form: Difference between revisions
From Graces Guide
No edit summary |
No edit summary |
||
| Line 3: | Line 3: | ||
Please ensure you try the following to resolve the problem as we are a small team of volunteers and time is limited to handle inquiries - | Please ensure you try the following to resolve the problem as we are a small team of volunteers and time is limited to handle inquiries - | ||
1. Close your Browser and re-open again. | 1. '''Close your Browser''' and re-open again. | ||
2. Clear the cookies in your Browser - these can become confused and stop the Browser working correctly. | 2. '''Clear the cookies''' in your Browser - these can become confused and stop the Browser working correctly. | ||
3. Try another Browser (Chrome, Firefox, Safari etc.) to ensure it is not a problem with the one you are currently using. | 3. '''Try another Browser''' (Chrome, Firefox, Safari etc.) to ensure it is not a problem with the one you are currently using. | ||
If the problem persists after you have completed the steps above, then use the form below and we will endeavour to respond. Thank you. | If the problem persists after you have completed the steps above, then use the form below and we will endeavour to respond. Thank you. | ||
<member_problem_form></member_problem_form> | <member_problem_form></member_problem_form> | ||
Revision as of 10:02, 9 December 2018
Almost all the (very few) issues reported are problems with the Browser.
Please ensure you try the following to resolve the problem as we are a small team of volunteers and time is limited to handle inquiries -
1. Close your Browser and re-open again.
2. Clear the cookies in your Browser - these can become confused and stop the Browser working correctly.
3. Try another Browser (Chrome, Firefox, Safari etc.) to ensure it is not a problem with the one you are currently using.
If the problem persists after you have completed the steps above, then use the form below and we will endeavour to respond. Thank you.